FAQ

1. What payment method does Chicshoeshop Accept?
We accept PayPal and credit card.

 

2. When will my PayPal be charged?
Once you confirm the order and complete payment on PayPal's page, you'll get charged.

 

3. What taxed will I be charged?
chicshoeshop.com is required by law to declare an accurate value on all shipments. Tariff is not included in the final price on the order review page. 

 

4. What is your return policy?
Our policy lasts 7 days. Please refer to details in our refund policy


5. Do you ship internationally?
Yes. However, customers are responsible for the taxes or unexpected local problems.

 

6. How to track my parcel?
Once shipped, the tracking number will be updated. Please log in your account and find it out on order status page.

 

7. What is the shipping fee?
We offer standard shipping only, the actual cost depends on the actual weight of shoes in your order. You could see the shipping fee on the checkout page.

 

8. What if I want to cancel my order?
You can cancel the order if the product is not yet shipped by the warehouse.

 

9. My product is damaged or defective, what do I do?
We would accept exchange or refund if confirmed as non-artificial damage. Please refer to details in our refund policy

 

10. How do I contact you for support
Contact us at support@chicshoeshop.com at any time. We will respond ASAP.